Legal & Compliance

Refund & Cancellation Policy

Effective Date: June 2, 2026 | Last Updated: October 18, 2026

On Air Flow LLC – Instrumental Music Streaming Platform

This Refund & Cancellation Policy governs the cancellation of subscriptions and refund requests for services provided by ON AIR FLOW LLC ("ON AIR FLOW", "we", "us", or "our"). By subscribing to our Service, you agree to the terms outlined below.

1. Subscription Model

ON AIR FLOW LLC offers recurring monthly and annual subscriptions for access to our instrumental music streaming platform and commercial licensing rights. For both monthly and annual plans, fees are based on the number of workstations (a workstation = one work position) allocated in your plan, not on the number of venues. New accounts start with a 14-day free trial; a payment card is required at sign-up, and you can cancel before the first charge. Unless you cancel before the trial ends, the first charge is made automatically at the end of the trial, and your subscription then renews automatically at the end of each billing period until cancelled in accordance with this Policy.

2. Cancellation Policy

2.1 How to Cancel

To cancel your subscription, email support@onairflow.store from the email address associated with your account, or include your company name and account email in your message; no other step is required. Cancellation stops the next renewal, and your subscription remains active until the end of your current billing period (see Section 2.2). If we receive your cancellation request before your free trial ends, no charge is made; if a charge is made anyway, we will refund it in full. We confirm each cancellation by email, stating the date on which your service ends.

2.2 When Cancellation Takes Effect

Cancellations take effect at the end of your current billing period. You will retain full access to the Service until the end of the paid period. No prorated refunds will be issued for partial months or years remaining in your subscription term.

2.3 No Early Termination Fees

We do not charge early termination or cancellation fees. You may cancel at any time; cancellation stops the next renewal and takes effect at the end of your current billing period (see Section 2.2). On annual plans, no refund is given for the remaining months of the term, except under the 14-day money-back guarantee in Section 3.1.

3. Refund Policy

3.1 14-Day Money-Back Guarantee

All new subscriptions (monthly or annual) are eligible for a 14-day money-back guarantee: if you are not satisfied, you may request a full refund of your first charge within 14 days of that charge (monthly or annual) by contacting support@onairflow.store.

Refunds under the 14-day guarantee will be processed within 5–10 business days and issued to the original payment method.

3.2 Refunds After 14 Days

After the initial 14-day period, subscriptions are generally non-refundable. However, we may, at our sole discretion, issue partial or full refunds in the following limited circumstances:

• Billing errors or duplicate charges caused by our systems
• Extended service outages exceeding our published Service Level Agreement (SLA) commitments
• Significant and prolonged degradation of service quality not caused by your network or equipment
• Other exceptional circumstances, evaluated on a case-by-case basis

Requests for refunds outside the 14-day guarantee must be submitted in writing to support@onairflow.store and will be reviewed within 10 business days.

4. Annual Subscriptions

Annual subscriptions receive a 20% discount compared to monthly billing. If you cancel an annual subscription before the end of the 12-month term, you will not receive a prorated refund for the remaining months. You will continue to have full access until the end of the paid annual period.

5. Plan Changes (Upgrades and Downgrades)

You may request an upgrade or a downgrade of your plan at any time. A plan change takes effect at the start of your next billing period, which is the end of your current monthly or annual term, and not immediately. Until then, your current plan, its workstations and its fees remain in place; an upgrade does not provide additional workstations before that date. No proration, refund or credit is given for the difference in plan pricing for the current billing period. This Section does not affect the 14-day money-back guarantee in Section 3.1 or the cancellation terms in Section 2. A plan change is not a new subscription and does not start a new 14-day guarantee period.

6. Contact for Refunds & Cancellations

For all refund requests, cancellation assistance, or billing inquiries, please contact:

Billing & Refunds: support@onairflow.store

General Support: support@onairflow.store

Response Time: We aim to respond to all billing inquiries within 48 business hours.

7. Changes to This Policy

ON AIR FLOW LLC reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. Continued use of the Service after any changes constitutes acceptance of the revised terms.

8. Notices

Notices about this Policy, including cancellation and refund requests, should be sent by email to support@onairflow.store. Legal notices: legal@onairflow.store. ON AIR FLOW LLC, a New Mexico limited liability company.

This Refund & Cancellation Policy is part of our broader Terms of Service and Licensing Agreement. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail.

Company

Billing & Refunds

General Support

Last updated October 18, 2026 • ON AIR FLOW LLC, a New Mexico limited liability company